Product questions

Are your products safe for all ages?

Absolutely! Bubbles & Bubs products are designed for kids of any age but are deliberately formulated to be gentle from birth. Developed by leading Australian cosmetic chemists, our plant-based formulas are hydrating, moisturizing, and free from harmful ingredients like silicones, parabens, petrolatum, mineral oils, harsh soaps, PEGs, SLS/SLES, GMOs, lanolin, and synthetic colors. Dermatologically tested and hypoallergenic, our products ensure gentle care for all skin types, making them perfect for your little one from day one.

Are Bubbles & Bubs products vegan and cruelty-free?

Absolutely! Bubbles & Bubs is proudly vegan and cruelty-free. We never test on animals and ensure that all our ingredients are plant-based.

How do I use Bubbles & Bubs products?

Simply add 2-3 pumps of the wash into running water and whisk to create bubbles for a fun bath. The wash can also be used in the shower. The 3-in-1 formula simplifies bath time by providing a shampoo, body wash, and bubble bath all in one product.

What fruity washes does Bubbles & Bubs offer?

We currently offer five fun and fruity washes: Strawberry (Rosie), Watermelon (Melly), Apple (Smithy), Banana (Sunny), and Blueberry (Berry). Each one is crafted to make bath time a joyful experience for kids. And psst… we've got some exciting new products in the pipeline that we can’t wait to share with you! Stay tuned!

Are Bubbles & Bubs products suitable for sensitive skin?

Yes, our 3-in-1 wash is specifically formulated to be gentle on delicate young and sensitive skin. It has been dermatologically tested by an independent research lab and has been clinically proven to be non-irritating, kind to skin, suitable for sensitive skin and hypoallergenic.

How can I get in touch with customer service?

You can reach our customer service team via email at info@bubblesandbubs.com.au. We’re here to help with any questions or concerns you may have.

Can I return a product if I'm not satisfied?

We’re confident you’ll love our products, but if you receive a faulty item, we’re here to help. Please contact our customer service team on info@bubblesandbubs.com.au to raise your concern, and we’ll assist you with the next steps.

Shipping, Returns & Refunds

WHERE DOES Bubbles & Bubs DELIVER TO?

Bubbles & Bubs offers Australia wide shipping.

HOW MUCH IS DELIVERY?

We ship Australia wide via Australia Post. You have an option of standard versus express shipping.

Standard flat rate: $9.95
Express: $13.95

Orders over $50 unlock FREE standard shipping Australia wide.

HOW LONG DOES DELIVERY TAKE?

5-7 days standard shipping. 1-2 days express shipping. Once you received tracking you can find out your ETA!

CAN I PLEASE GET A REFUND?

We totally get it—sometimes things don’t go as planned. Due to the nature of our products, we’re unable to accept returns for change of mind. However, we know life (and parcels!) can be unpredictable, so if there’s an issue with your order, we’re always here to help.

In the case of extenuating circumstances, refunds may be offered—just reach out to us at info@bubblesandbubs.com.au and we’ll do our best to make it right.

Uh-oh, my order arrived damaged—what should I do?

Oh no! We’re so sorry to hear that your order didn’t arrive in perfect condition! This isn’t the experience we want for you, and we’re on it right away. Please reach out to our customer service team at info@bubblesandbubs.com.au, and we’ll make sure to take great care of you and get everything sorted out ASAP. Thanks for your understanding!

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